Privacy Policy

When you contact us for water damage restoration, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you're dealing with. If you fill out a form on our website or call our office, we may also note how you found us and what services you're interested in.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the date and time of your visit. We use this to understand how people find and use our site so we can make it better.

We use your information to respond to your request, schedule your service, and keep you updated on the work we're doing. If you call us about a burst pipe or a flooded room, we use your address and phone number to get our team to you and to follow up after the job is done.

We may also use your contact information to send you service updates, appointment reminders, or occasional information about our services. We don't send spam, and you can opt out of marketing messages at any time. We also use website data to improve our site, understand what visitors are looking for, and make sure our online information is accurate and helpful.

Our website uses cookies and similar tracking technologies to help it function properly and to understand how visitors use it. Cookies are small files stored on your device that remember your preferences and help us see which pages are most useful.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at (956) 625-2326 to get the help you need.

We use third-party analytics tools, such as Google Analytics, to collect information about how people use our website. These tools help us see things like how many people visit our site, where they come from, and which pages they spend time on. The information we get from these tools is aggregated and doesn't identify you personally.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers only receive the information they need to perform their specific function, and they're required to protect your data.

We do not sell, rent, or trade your personal information. Period. We only share your information with trusted third parties who help us run our business - like scheduling software, payment processors, or analytics providers - and only when they need it to do their job.

We may also share information if we're required to by law, such as in response to a court order or a legal request, or if we believe it's necessary to protect the rights, property, or safety of Habitat Surge, our customers, or others.

We keep your personal information for as long as we need it to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or destroy it.

If you ask us to delete your information, we'll do so unless we're required to keep it for legal or business reasons. We'll let you know if that's the case.

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include physical, electronic, and administrative safeguards, like secure servers, restricted access, and employee training.

No method of transmission over the internet or electronic storage is 100% secure, so we can't guarantee absolute security. But we work hard to keep your information safe, and we regularly review our practices to make sure they're up to date.

You have the right to ask us what personal information we have about you, to correct any mistakes, and to request that we delete your information. You can also ask us to stop using your information for marketing purposes.

To exercise any of these rights, just contact us using the information at the bottom of this page. We'll respond as quickly as we can and help you however we can.

Our services are meant for adults and businesses, not for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have accidentally collected information from a child under 13, please contact us right away so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we'll post the updated policy on our website and update the effective date at the top.

We encourage you to review this page occasionally so you stay informed about how we're protecting your information. Your continued use of our website or services after we post changes means you accept the updated policy.